Once your order has been shipped, you’ll receive an email confirmation with tracking details. You can follow your package’s journey directly on our delivery partner’s website, or conveniently track it anytime by following this link: Track Your Order

We always strive to deliver your order using the best carrier and service available for your country.

Most orders get delivered within 5-8 days. Delivery times are estimated and may vary depending on the destination and courier.

All orders are shipped with a secure, tracked delivery method.
We offer free shipping on all orders. Free shipping is automatically applied at checkout.

Yes, we do offer international shipping. Delivery times may vary based on your location.

We offer a variety of secure and convenient payment options to make your shopping experience as smooth as possible.

Credit & Debit Cards

We accept all major credit and debit cards, including Visa, Mastercard, and American Express.

Local Payment Options

In select countries, we also support popular local payment methods such as iDEAL, Bancontact, and Sofort.

Mobile Payment Services

For a faster checkout experience, we accept Apple Pay, Shop Pay, and Google Pay, depending on your device and region.

Gift Cards & Store Credit

If you have an Montelle Gift Card or store credit, you can easily redeem it at checkout toward your purchase.

If an item from your order is missing, please contact us at support@getmontelle.com. Make sure to include your order number and a list of the missing items. We will investigate the issue and work to resolve it as quickly as possible by either shipping the missing items or offering an alternative solution. Thank you for your understanding and patience.

Anything purchased online can be returned to our warehouse within 30 days. To return the item, please create a return mailing label at our return portal. This label must be placed in the package so that we can assign the return to your order.

The cost of return shipping for purchased items is the responsibility of the customer.

• All products must be returned within 30 days of delivery.

• All products must be unworn and unwashed.

• All original tags must still be attached to the products.

• For hygiene reasons, we do not accept returns on underwear garments incl. socks.

The costs and risks associated with any return are the responsibility of the sender. Please ensure that you keep proof of deposit until the refund or exchange has been issued.

Please contact our customer service for further assistance with return or exchange: support@getmontelle.com.

If our quality department is satisfied that the returned item(s) meet(s) the condition for accepting a return, you will be credited with a refund within 10–15 days. The refund will be made using the original payment method. The refund does not include delivery costs.

Any order paid by gift card, e-gift card or a store credit will be automatically refunded as a store credit.

If you have received a defective item or the wrong item in your delivery, we will assist you in resolving this as quickly as possible. Please contact support@getmontelle.com. Send us photos and a description of the defect. Also send us your order number so that we can find your order. We will get back to you as soon as possible and find a solution.

If you have any questions, don’t hesitate to reach out — our team is always happy to help.
Our support specialists are available via email, 5 days a week, to assist with any inquiries you may have.

📩 Email: support@getmontelle.com
We aim to respond to all messages as quickly as possible.

We aim to respond to all inquiries within 24 hours.
During busy periods, response times may be slightly longer, but our team strives to assist you as quickly as possible.